All sales are final. Only refunds are possible if order has not been shipped. We do allow size exchanges and returns if merchandise is defective or incorrect item sent. We want you to be completely satisfied with your purchase so if there are any other issues with your order please reach us at email@example.com and include your order number. We will get back to you within 48 hours. If returning defective merchandise, you must email us to arrange for the return/exchange.
Note: To receive an exchanged item more quickly, return your item(s) for a refund and place a new order today. A new order number must be provided for exchanges and must be initiated within 7 days after delivery. You will be responsible for shipping fees associated with the exchange. The method of shipping the item(s) back to us is your choice; we recommend you receive a tracking number when returning your package to ensure proof of delivery. We are not responsible for lost returns. Please note there will be an additional shipping charge for the new package if you request an exchange and item may not be in stock which could take 1-2 weeks.
Please send returns/exchanges to: ATTN: Zedd 4200 W Diversey Ave, Chicago IL 60639
- If you are returning manufacturer defective merchandise or incorrect item, we will pay the cost of return shipping and send pre-paid shipping label.
- All returned merchandise is subject to quality inspection and will be determined at our sole discretion. We will not accept worn/damaged merchandise for exchange or refund. If items are returned in unacceptable condition, you authorize us to charge the return shipping charges to your original payment source.
The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for more information.
To avoid a delay in receiving your order from customs, consider the following:
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.